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Delivery and returns

Packages are generally dispatched within 2 days after receipt of payment and are shipped via various shipping companies including La Poste, bpost, GLS, DPD or NetExpress Europe. We keep the right to choose the most appropriate carrier for your order depending on the weight of the parcel and your address.


Paid Shipping

Each order up to EUR 60 will be charged with additional price for the delivery. The price for the shipping will depend on your shipping address and the weight of your order. The price will be clearly visible during the purchase.


Free Shipping

All orders over 60 euro will be handled, packed and delivered for free.


Shipment Tracking

All shipments are accompanied by an international tracking number and usually take 3 to 6 working days.

Orders dispatched with La Poste or bpost can be tracked at http://track-trace.com/post or your local post web site - http://www.csuivi.courrier.laposte.fr/suivi and http://www.bpost.be/track/. Please note that there may be a delay before your item status appears in the local system as most of the parcels appear only after they reach the receiving country.  

Alternatively you can track your small parcels at http://trackitonline.ru.

Orders dispatched with General Logistics Systems - GLS can be tracked at https://gls-group.eu/EU/en/parcel-tracking.

And those dispatched with DPD can be followed at http://www.dpd.com/tracking.

Parcels shipped with NetExpress Europe can be tracked at http://www.netexpress-europe.biz.


Parcel shop delivery

At this point we don’t offer shipments to a third party parcel shop. All parcel dispatched with post service, DPD or GLS will be delivered to your local post office or nearest DPD or GLS Parcel shop in case there is no one at home.


P.O. Box

Please have in mind that none of the courier companies will deliver to P.O boxes.

Overseas territories

For the overseas territories of UK, France and Spain, orders will be dispatched with the standard post service as short delay of the delivery is always possible.


Returns

You can return your order for free within 30 days of receipt if the products are in perfect condition, unused and unwashed.

For all returns we’ll communicate specific instructions depending on their country.